Attentive Listening Skills

ATTENTIVE LISTENING SKILLS

SAVE £60 ON THIS COURSE

CS CR HR LM PD

Duration: Half day . Investment and dates are at the foot of the page 

Useful for: People who do not communicate effectively as they have very poor listening skills. Efficient communication is critical for a business to flourish. Those able to listen with full attention are likely to be far more effective in gaining sales and profits.

Spend some time observing your staff and you will soon pick out those listening attentively and those who are not.

What it covers:

• Why are attentive listening skills important?
• Hearing – actually listening to what is said
• S.T.O – a very revealing activity
• Simple listening techniques
• Types of listening activity 

 Advantages gained: After this course particpants will be able to:

• Understand why attentive listening skills are crucial in business
• Recognise the reasons why people fail to listen properly
• Utilise various techniques to ensure listening effectively

Qualifications:

Cressingham Training Certificate : Attentive Listening Skills

ICM Certificate: Optional qualification (£15)

Materials provided: Course workbook and other materials.

Please bring your own notepad and writing equipment. 

Intake: Maximum 12

Dates: 2012  18 April

Course times: 10.00am – 5.00pm.

Breaks and Lunch at suitable times.

Your Investment : £175  £115

Payment to be complete before the course is attended.