How to Handle Conflict

HOW TO HANDLE CONFLICT

SAVE £100 ON THIS COURSE

Duration: 1 Day. Investment and dates are at the foot of the page 

Useful for: Everyone who needs to learn how to deal with conflict in a workplace or life in general. We will all be involved in conflict as participant or bystander. 

When a workforce is able to deal with conflict it quickly improves all relationships in the team. The chances are that it will save time and money so increases profitability. They will create an environment with a win/win conclusion to any situation therefore the focus is on business not conflicts.

What it covers:

• What is personal conflict?
• How do I spot a conflict developing  
• Why are conflict so difficult to resolve?  
• Positions and interests of the people involved 
• Stages of conflict development
• 5 methods of managing conflict  
• How to deal with conflicts you are involved in
• The skills and techniques needed
• A model for conflict resolution
• Negative responses 
• Practice session
• Resolving conflict between others  

Advantages gained:

• Understand what conflict is and identify it
• Recognise individual positions and interests
• Explain why conflict is so difficult to resolve
• Be aware of the various stages of conflict
• Be able to utilise the 5 methods of managing conflict
• Follow the formal model for handling conflict

Qualifications:

Cressingham Training Certificate : Handling Conflict Situations

ICM Certificate: Optional qualification (£15)

Materials provided: Course workbook and other materials.

Please bring your own notepad and writing equipment. 

Intake: Maximum 12

Dates: 2012  April 10

Course times: 10.00am – 5.00pm.

Breaks and Lunch at suitable times.

Your Investment : £295  £195

Payment to be complete before the course is attended.