Communicating with Customers

COMMUNICATION WITH CUSTOMERS 

SAVE £60 ON THIS COURSE

BD CS LM PD

Duration: Half day. Investment and dates are at the foot of the page

Useful for: Anyone who comes into contact with customers on a regular basis;  on the telephone or on a face to face. This course highlights the important aspects of customer relationships. The aimis to provide all participants with a set of skills and techniques to create positive interactions with all customer they deal with. 

What it covers: Customers are the life blood of any organisation and if they are not satisfied they will go elsewhere. This obvious fact is often overlooked by businesses and their emplyees.

• Understand customers needs 
• Customer expectations
• Communication process
• Gathering information
• Managing difficult situations

Advantages gained: By the end of this course participants will be able to:

• Relate to their customers and their needs
• Be able to utilise a ‘formula’  for communicating with customers
• Have a reasonable understanding of questioning and listening skills
• Have the knowledge to manage difficult situations if they occur

Qualifications:

Cressingham Training Certificate : Communicating with customers

ICM Certificate: Optional qualification (£15)

Materials provided: Course workbook and other materials.

Please bring your own notepad and writing equipment. 

Intake: Maximum 12

Dates: 2012  April 19

Course times: 10.00am – 1.00pm.

Breaks and Lunch at suitable times.

Your Investment : £175  £115

Payment to be complete before the course is attended.