Managing Difficult Behaviours

MANAGING DIFFICULT BEHAVIOURS 

SAVE £100 ON THIS COURSE

CS HR LM PD

Duration: 1 day. Investment and dates are at the foot of the page

Useful for: Human resources managers bosses/employers, however; the content is suitable for all people who have to deal with ‘difficult’ behaviours from others.

 There are many demands on an employer/manager, one of these is dealing with ‘difficult’ employees. They have to be treated with the same care and respect given to those of a far less demanding nature. The manager has to develop an understanding of the causes of the ‘difficult’ behaviour and a self-awareness of how their own behaviours impact on the situation. Only when this has been achieved is there a chance to create a working environment in which all are treated the same and are given the same opportunities.

 The course incredibly powerful tool for self-awareness; it will develop behaviours and communication skills that are not only useful in the workplace but are shown to impact on many areas of personal life too.

What it covers:

• Issues, possible causes and the consequences of difficult behaviours
• Difficult behaviour types
• About you
• Our 2 minds
• Stimuli and responses to them
• Attitude and the behaviour cycle
• Triggers
• Communication 
• Managing expectations – the emotional bank account)
• Defusing and calming situations
• Managing behaviour – practice 
   

Advantages gained:

• Recognise the causes creating a ‘difficult’ behaviour in the workplace
• Recognise stimuli/triggers and common inhibitors of behaviour
• Understand the ‘Stimulus-Response’ Model
• Explain what the ‘attitude and behaviour cycle’ cycle is
• Be able to utilise the behaviour patterns for defusing difficult situations

Qualifications:

Cressingham Training Certificate : Managing Difficult Behaviours

ICM Certificate: Optional qualification (£15)

Materials provided: Course workbook and other materials.

Please bring your own notepad and writing equipment. 

Intake: Maximum 12

Dates: 2012  June 20

Course times: 10.00am – 5.00pm.

Breaks and Lunch at suitable times.

Your Investment : £295  £195

Payment to be complete before the course is attended.