Increasing Sales By Telephone

INCREASING SALES ON THE PHONE

SAVE £100 ON THIS COURSE
BD CS CR LM PD

Duration: 1 Day. Dates and investment at foot of the page

Useful for: All people who deal with telephone sales in – incoming or outgoing.

What it covers: Telephones are a vital tool in obtaining sales in today’s business market but we often pay little attention to doing effectively. Consequently it is a negative aspect of our business face – losing money as well as present and future clients/customers.

This course will help generate more profitable sales from inbound and outbound calls.

• Advantages and Disadvantages
• An Introduction to Selling on the
• Structuring and the Sales Process
• Why People Buy
• How People
• Turning Inbound Calls into Sales
• Making Effective Outbound Calls
• Sounds Interesting?
• Methods of Improving the Way You Sound
• Telephone Questioning
• Features and Benefits
• Logical and Emotional Purchasing
• Overcoming Objections
• Closing the Sale
• Post-course Assignment

Advantages gained: At this end of this course participants will be able to:

• State the advantages and disadvantages of selling on the telephone
• Structure their calls effectively
• Explain the reasons behind customers buying decisions
• Define their customers level of interest
• Follow an effective method of developing sales
• Demonstrate well-developed questioning techniques
• Present the Features and Benefits to customers
• Differentiate between logical and emotional purchasing
• Overcome objections
• Close a sale

Qualifications:

Cressingham Training Certificate : Increasing Sales By Telephone

ICM Certificate: Optional qualification (£15)

Materials provided: Course workbook and other materials.

Please bring your own notepad and writing equipment. 

Intake: Maximum 12

Dates: 2012  March 27

Course times: 10.00am – 5.00pm.

Breaks and Lunch at suitable times.

Your Investment : £295  £195